eSIM | Telstra
Connect fast with eSIM
eSIM allows you to connect to Australia’s best mobile network fast.
What is eSIM?
eSIM is a digital SIM built into your device that allows you to connect to the Telstra network fast.
Compatible device required for eSIM connection.
Faster connection
You can activate and manage your eSIM device without visiting a store or waiting for delivery.
Two numbers. One device.
Add a second number so you can juggle work and personal life on the one compatible device.
Caring for the planet
eSIM requires no plastic, packaging, or transport of a physical SIM card.
eSIM Plans
All our plans are eSIM compatible. You can connect with your own device or get a new device and a plan from us.
eSIM compatible device required. Overseas devices may not be compatible.
How to activate a new eSIM
For new customers wanting a new eSIM service and existing Telstra customers wanting to add an additional eSIM service.
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Select eSIM at checkout
Choose the eSIM option instead of a physical SIM when purchasing.
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Open My Telstra app
Connect to Wi-Fi. Open or download the My Telstra app on the device you're moving the service to.
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Activate
Follow the prompts to install eSIM on your device.
For new customers wanting a new eSIM service and existing Telstra customers wanting to add an additional eSIM service.
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Download the My Telstra app
Download or update the My Telstra app on your eSIM compatible device.
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Purchase a plan
Select the eSIM tile on the home page or the 'Services' tab. Reconfirm and purchase your plan.
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Activate
- Connect to Wi-Fi and follow the prompts to install eSIM on your phone.
- Your service will be connected as soon as the eSIM installation and transfer from your provider (if required) is complete.
Activate in the My Telstra app
The My Telstra app lets you activate your eSIM, manage your account, update payment details, view your invoices and upcoming payments for our Upfront plans.
Compatible devices
Most devices produced post 2020 are eSIM compatible (or dual SIM). Devices purchased overseas may not be eSIM compatible.
How to transfer from a physical SIM to eSIM
For existing Telstra customers with a physical SIM card.
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Open My Telstra app
Connect to Wi-Fi. Open or download the My Telstra app on the device you're moving the service to.
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Transfer to eSIM
From the “Services” tab, select the relevant service and scroll down to “Transfer or restore eSIM”.
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Complete activation
Follow the prompts to complete eSIM activation. If this option does not appear your device is not eSIM compatible.
Note: Your physical SIM will stop working and cannot be restored. However, you can switch back to physical SIM at any time by ordering a replacement physical SIM card.
FAQs
No. Switching from a physical SIM to eSIM is quick and easy and doesn’t impact your plan or number.
All Telstra’s plans are available on eSIM. You must have a compatible eSIM device.
An eSIM profile is the software you download to your device when you buy a new plan or manage an existing service to access Telstra’s mobile network without the need for a physical SIM.
Yes, you can.
No, you won’t lose your Pre-Paid credit if you switch to eSIM.
Rather get in touch? Let's get you connected
Online help & support
Find answers to your frequently asked questions about eSIM.
Get help in My Telstra
Connect to eSIM, view your services, troubleshoot tech issues, contact us via chat and much more.
Reach out to us
We're here to answer your questions.