Upfront Plan support
Upfront Plan support - FAQs
When you move to an Upfront Plan, you might notice some changes in your billing & payments, international calling & roaming inclusions and other plan features.
To support you through this change, we've compiled a list of the most frequently asked questions our customers have when they move to Upfront Plans.
To support you through this change, we've compiled a list of the most frequently asked questions our customers have when they move to Upfront Plans.
We're experiencing long wait times at our call centres. We've compiled the most frequently asked questions about moving to Upfront Plans on this page. Select on an FAQ to go to a dedicated page with detailed information about the topic.
Payments
Select a tile to learn about AutoPay payments or why you may make multiple payments in the first month after you move to an Upfront Plan.
Billing changes
Select a tile to learn about changes to your billing process, your BPAY Biller Code and Reference Number or the new look of your bill for Upfront Plans.
International calling & roaming
Select a tile to learn about changes to your international calling or international roaming features after you move to Upfront Plans.
Plans and accounts
Select a tile to learn about what happens to the credit on your account, your plan price or your data inclusions after you move to an Upfront Plan.
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