Help and support for eSIM
Help and support for eSIM
Benefits of eSIM
Easy setup
Activating and converting to eSIM is straightforward; today you simply need to scan a QR code on an eSIM card and follow the device prompts to connect. In the future, we are building processes to deliver eSIMs digitally direct to devices.
Improved security
eSIMs come with enhanced security features, such as built-in encryption and remote management capabilities, protecting against unauthorised access and switching of SIM cards between devices.
Dual numbers, one device
eSIM devices can support multiple mobile services, allowing users to switch between personal and business lines on the same device eliminating the need to juggle multiple phones.
Caring for the planet
We’re working to build a better, more sustainable Telstra. eSIM QR cards packaging, is made with recyclable materials, which is part of our commitment to improve our environmental impact and reduce waste going to landfill.
Setting up an eSIM
How to order an eSIM QR card
I am an End User
Contact your Authorised Representative to order
Authorised Representative
Order a “Telstra eSIM card” card via;
- Your partner or service team
- Telstra Order Express
- Telstra Connect
The Adaptive eSIM QR card*Refer to References (“Telstra eSIM card”) eliminates the need for multiple eSIM card variants by automating the provisioning of the correct profile based on the device it is being installed on.
References
* Some earlier eSIM compatible devices do not support Release 15 eSIMs, if you require Release 15 SIMs for these devices, you can order physical Release 15 SIMs (referred to as SIM+)
Release 15 incorporates several enhanced features, refer to 3GPP Specifications & Technologies Release 15 to see more detail.
Setting up an eSIM
How to use an eSIM QR card to install an eSIM
| Operating system | Actions |
| iOS |
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| Android |
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| Microsoft |
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Frequently asked questions (FAQ)
An eSIM (embedded SIM) is a digital SIM card that is embedded within a device. Unlike traditional SIM cards, eSIMs can be programmed and reprogrammed remotely, allowing users to switch between devices without swapping physical cards.
eSIM technology offers numerous benefits for businesses, including simplified device management, cost savings, enhanced security, and scalability. It allows for instant provisioning and seamless network switching, ensuring your enterprise stays connected and efficient.
eSIM is supported by a wide range of modern devices, including smartphones, tablets, and smartwatches. Please check the compatibility of your specific device with eSIM technology.
Activation is simple via our online ordering platforms. Authorized representatives can provision and activate eSIM QR cards for all employees from a single interface, ensuring quick and efficient activation.
eSIM technology includes advanced security features such as encrypted communication and remote SIM management, reducing the risk of unauthorized access and tampering. It helps provide a secure and reliable solution for business communications.
In the event of a lost or stolen device, the eSIM can be deactivated remotely through our management platform. This prevents unauthorized use and protects your business information. A new eSIM can be provisioned for a replacement device quickly and easily.
QR cards can only be scanned and downloaded once, you will need to request a SIM replacement from your authorised representative.
Ensure the device is eSIM compatible and ensure that the camera has QR scanning feature enabled.
You will need to request a SIM replacement from your authorised representative.
No. Switching from a physical SIM to an eSIM doesn’t impact your plan or number
All Telstra’s plans are available on eSIM. You must have an eSIM compatible device.